Customer Service / Ticketing jobs

Placed on: Thursday 24 February 2022
Employment type: part-time
Comments: Part-time (27.5 hrs/week) / initially on a 18-month-fixed term contract
Category: Customer Service / Ticketing
Workplace: Airport Operations
Application ends:

Job description

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision

Main duties

- Checking-in and processing of passengers and baggage onto flights
• Ensuring that passengers are in possession of valid documentation for travel
• Meeting and boarding flights, assisting passengers wherever required that includes:
◦ Working remote arrivals and departures outside (heat, rain, snow)
◦ Driving on the ramp
◦ Baggage service handling
◦ Transfer counter
◦ Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
• Professional service to our customers, both internal and external

Required experience

  • ◾High School Diploma or equivalent secondary school certificate
  • ◾A proven track record of reliability
  • ◾Must be at least 18 years of age
  • ◾Professional image and appearance
  • ◾Outstanding customer service skills
  • ◾Confident communication skills
  • ◾Must be fluent in English and German (written and spoken)
  • ◾Valid driver's license for Germany
  • ◾Ability to travel to other countries for training purposes
  • ◾Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
  • ◾Must be legally authorized to work in Germany/EU for any employer without sponsorship
  • ◾Successful completion of interview required to meet job qualification
  • ◾Reliable, punctual attendance is an essential function of the position
  • Preferred: ◾Previous airline/airport operations experience
  • Preferred; ◾Fluency in other European languages

How to apply

Contact: Claudia Tobia / +49-69-69030680

Online Application: Please submit application in English

PDF Download Apply here

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