Vacancy - Cargo Customer Services Agent

Qatar Airways Logo
Category / Bereich :Cargo
Workplace / Einsatzort :Frankfurt am Main
Entrance Date / Eintrittsdatum :ab sofort
Employment Type / Art der Beschäftigung :Vollzeit
Creation Date / Erstellungsdatum :10.8.2018

Key Accountabilities:

You will be required to liaise with local ground handling agents (GHAs) and with the space control department; you will ensure / enhance a high quality service provided by QR for both import and export.

Maintain a close coordination between Qatar Airways (QR) departments and customers by ensuring their shipments are transferred, delivered on time and correct priority is given to shipments.

You will also support import customers for clearance with their cargo, liaise with customs authorities to facilitate smooth and timely import clearance and ensure flight planning with maximum utilisation of the flight capacity.

You will coordinate with GHAs, internal departments to ensure irregularity codes are correctly inserted in airline system and coordinate with customers and cargo claims supervisors at head office. You will also handle all discrepancies at stations and in all administrative issues related to station.

You will ensure that notifications are sent officially on cargo arrival information, to freight forwarders, agents and direct customers to ensure the cargo does not stay under airlines custody for long periods, avoid damages and for space availability at the warehouse.


About the Job:

Reporting to the cargo sales manager, you will provide cargo inside sales and customer service functions including interaction with customers and GSA for both import and export cargo.  You will secure proper sales and customer service support to enable station to meet the cargo target and identify needs and improve cargo customer service and sales performance for the Frankfurt station.

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

Application / Bewerbung

To join one of the fastest growing airlines and the Best Airline of the Year 2017 (SKYTRAX AWARD), apply on our homepage at:


Contact Person / Ansprechpartner